Shipping
1. Where do you ship?
Shipping to the United States (lower 48 states) is free on orders over $99. Orders under $99 are charged calculated shipping rates shown at checkout.
Free shipping does not apply to Alaska and Hawaii
We do not currently offer international shipping through standard checkout rates. We ship to the lower 48 states. Orders to Alaska, Hawaii and U.S. territories require a custom shipping quote based on package size and destination — contact us before ordering on (805) 394-8984.
2. How long will it take for my order to be delivered?
Custom and made-to-measure railings are fabricated in 2-3 weeks, then take 3-4 business days in transit after shipment, so the total time from order to your doorstep is about 3-4 weeks.
In case of uncommon logistics issues, it may take a few more business days.
Need it sooner? Expedited production is available
Yes, we can rush an order. Expedited production is available for an additional charge, quoted based on your order. If you are working to a deadline, contact our team before ordering — or select an expedited shipping option at checkout — and we will arrange it. Call (805) 394-8984 or email support@metalcraftrails.com.
Feel safe your order is always in good hands and will make sure to be delivered safely to your address.
3. I have yet to receive my order.
Stock items such as brackets are normally sent within 1-2 business days after payment has been received. Custom and made-to-measure railings are built to your specifications and are fabricated in 2-3 weeks before they ship. Please send us an email if the deadline has passed so that we can give you with extra information.
4. My order hasn't arrived yet.
Please contact us if you have not yet received your order so that we can investigate. Everything we build ships from our own shop in Ventura, California, so there are no customs or international handling steps involved. A late delivery is normally a carrier or freight scheduling issue, and we can chase it with the carrier for you.
5. I'm concerned about my credit card information's security.
Because we execute all of our transactions through global secure and encrypted checkouts, you can rest assured that they are completely secure.
6. Why was only one product delivered when the others were not?
Everything we make is fabricated in our own shop in Ventura, California and ships from there. Longer rails and pre-assembled railing systems travel by freight while smaller items such as brackets go by parcel, so a multi-item order can leave in more than one shipment and arrive on different days. There's no need to be anxious; your remaining item(s) will follow shortly. If you have any other concerns, please write us an email.
7. There was a problem with my order.
Please accept our apologies for the inconvenience. Please contact us as soon as possible and take photos of the damage so that we can give you a free replacement.
8. I'd like to make some changes to or cancel my order.
Changes are only possible for the first 24 hours after purchase. Please contact us as soon as possible so that we can assist you in making the required revisions to your order.
